Privacy Policy

1. Introduction

Anam Cara Festival ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website anamcarafestival.com, purchase tickets, or interact with us in any way.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, and postal address provided during ticket purchase or registration.
• Payment Information: Credit/debit card details and billing information processed securely through our third-party payment processor (Stripe). We do not store your full card details on our servers.
• Usage Data: IP address, browser type, device information, pages visited, and time spent on our website, collected via cookies and analytics tools.
• Communication Data: Any information you provide when contacting us via email, forms, or social media.
• Volunteer/Vendor Applications: Information submitted through volunteer or vendor application forms.

3. How We Use Your Information

• To process and fulfill ticket purchases and issue digital passes
• To communicate festival updates, schedule changes, and important announcements
• To verify identity at the festival entrance via QR code scanning
• To process volunteer and vendor applications
• To improve our website, services, and festival experience
• To comply with legal obligations and protect our rights
• To send promotional communications (only with your explicit consent)

4. Data Sharing

We do not sell your personal information. We may share your data with:

• Payment Processors: Stripe, for secure payment processing
• Service Providers: Email services, analytics tools, and hosting providers who assist in operating our website
• Legal Authorities: When required by law or to protect the safety of our attendees

5. Cookies & Analytics

We use Google Analytics to understand how visitors interact with our website. This collects anonymized data about your browsing behavior. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on. We also use essential cookies to maintain website functionality and your session preferences.

6. Data Security

We implement industry-standard security measures to protect your personal information, including HTTPS encryption, secure payment processing via Stripe, and access controls for our admin systems. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Ticket purchase records are retained for a minimum of 1 year after the festival for accounting and legal purposes. You may request deletion of your data at any time by contacting us.

8. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Withdraw consent for marketing communications at any time
• Lodge a complaint with a data protection authority

9. Children's Privacy

Anam Cara Festival is an 18+ event. We do not knowingly collect personal information from individuals under the age of 18. If we learn that we have collected data from a minor, we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.